Conduct an exploratory research reflecting the post-pandemic workplace landscape in the US, and create a work mode matching model for stakeholders' reference.


I led the exploratory research as a Design Researcher & Strategist. An report is available for download.

Conduct an exploratory research reflecting the post-pandemic workplace landscape in the US, and create a work mode matching model for stakeholders' reference.


I led the exploratory research as a Design Researcher & Strategist. An report is available for download.

Exploratory Research on US Post-pandemic Workplace Landscape | 2023 - 2024

Exploratory Research on US Post-pandemic Workplace Landscape | 2023 - 2024

What I Did / Skillsets

What I Did / Skillsets

This is the research process and outcome associated with Unity Next, the SaaS application for distributed team in hybrid work.

This is the research process and outcome associated with Unity Next, the SaaS application for distributed team in hybrid work.

Conduct secondary and primary research to understand the current workplace landscape in the US, and stakeholders' demands behind the landscape.​

  • Gather and synthesize information from research, identify pain points, turn them into opportunity, and construct logical framework to map out the system. 

​​

  • Visualize and produce aesthetic professional report and video to convey the research result.

Research Process / Workflow

Research Process / Workflow

Research Process

Research Process

Research Process

Secondary Research

Secondary Research

We gather 20+ case studies, 30+ databases, and 80+ literature reviews combined with our daily observation to understand the current global work situation. ​We used Miro board to record the resource, and generate a future survey structure beyond.​


We tried to understand:

  • The history and evolving patterns of work;The percentage of different work modes;

  • The adaptivity, pos and cons of hybrid work mode;

  • The general factors that affect people's choice of work mode.

Pain Points

Pain Points

Findings & Insights

Findings & Insights

Findings & Insights

Primary Research

Primary Research

We conduct our primary research by 4 engagement poster activities, 1 digital survey with 75 participants, 38 one-on-one interviews, and 3 focus groups research.​


We aim to have a clearer understanding of: 

  • Standpoints on hybrid mode from different job roles' perspectives.

  • Detailed factors that affect organizations' choice of work mode.

  • Detailed factors that affect individual employees' choice of work mode.

  • The relation between organizations and individual employees regarding work mode selection.

Information Synthesis

Information Synthesis

We synthesized information with Miro board, KUMU, and discussed both online and offline. 


We wanted to summarize and synthesize:

  • The factors that affect individuals' choice of work mode


I led the logical framework construction and summarized 3 main findings at the end. 

Main Findings

Main Findings

Insights & Opportunity

Insights & Opportunity

We constructed the 3 findings into a framework, identified 4 archetypes, and turned them into possible opportunities/actions.

We wanted to conclude:

  • A theoretical matching system that shows individuals' situation and their preferred work mode.

  • Influence of individuals' preferred work mode on company future actions (Relationship between employee's and companies' preference).

Archetype System - Work Mode Matching System

Archetype System - Work Mode Matching System

Future of Work

Future of Work

Our conclusion from the framework reveals 3 trends of "Future of Work" for organizations to refer. They are not solutions, but entry points and foundations for future ideation and product development.

Next Steps

Next Steps

Next Steps

Impact & Next Step

Impact & Next Step

Moving forward, I teamed up with one of our team members to create a product - Unity Next, that helps company elevate distributed team culture and strengthen collaborations in hybrid work. This responds to one of the trends concluded from the research.

view product - Unity Next

view product - Unity Next

view product - Unity Next

view the research report

view the research report

view the research report

view the final video

view the final video

view the final video

© 2020 - 2025 by Crystal Chen, with 💗

© 2020 - 2025 by Crystal Chen, with 💗