B2B Inventory Management Tool Design + Feature Integration (Desktop)

I led the end-to-end user experience design as a Lead Product / UXUI Designer.

B2B Inventory Management Tool Design + Feature Integration (Desktop)

I led the end-to-end user experience design as a Lead Product / UXUI Designer.

B2B Inventory Management Product Design (Desktop) | Inventory Management, Hospitality

B2B Inventory Management Product Design (Desktop) | Inventory Management, Hospitality

Goals

  • Optimize platform structure, simplify complex workflows to support end-to-end experiences.

  • Define substitute workflows for edge use cases.

  • Centralize communication and requests across multiple stakeholders for automation.

  • Build a scalable UI design system.

Features + Flows

  • Purchase Request Processing Center

  • Communication Channel

  • Field Monitoring Application

  • Integrations & API UX

  • Dashboard, Workflow, Task Management

  • Inventory Management

  • Search & Filtering Systems

  • Checkout & Cart Management

  • User/Team Management

  • UI Design System

Role

Lead Product Designer

UXUI Designer

Duration

Apr 2025 - Present

Design Process / Workflow

Design Process / Workflow

Design Highlights

Design Highlights

Due to the project volume and confidential agreement, I am not able to share detailed user journey. Please reach out to me directly if you want to know more about the project. I am always down for a great conversation!

Complex B2B Purchase Workflow Design

Complex B2B Purchase Workflow Design

Complex B2B Purchase Workflow Design

Designed a centralized processing hub to manage purchase requests from three different stakeholder groups, defining substitute workflows to support complex edge cases.

Designed a centralized processing hub to manage purchase requests from three different stakeholder groups, defining substitute workflows to support complex edge cases.

Designed a centralized processing hub to manage purchase requests from three different stakeholder groups, defining substitute workflows to support complex edge cases.

Cross-stakeholders Communication Channel Design

Cross-stakeholders Communication Channel Design

Cross-stakeholders Communication Channel Design

Designed a seamless communication channel connecting different stakeholders, bridging communication gap and closing reporting gaps.

Designed a seamless communication channel connecting different stakeholders, bridging communication gap and closing reporting gaps.

Designed a seamless communication channel connecting different stakeholders, bridging communication gap and closing reporting gaps.

Field Operations Monitoring Application

Field Operations Monitoring Application

Field Operations Monitoring Application

Bridge field team operations and in-office management by designing real-time monitoring and approval workflows.

Bridge field team operations and in-office management by designing real-time monitoring and approval workflows.

Bridge field team operations and in-office management by designing real-time monitoring and approval workflows.

Scalable UI Design System & API Integration UX

Scalable UI Design System & API Integration UX

Scalable UI Design System & API Integration UX

Designed integration and API UX across partner systems, addressing edge cases for seamless experiences; built a scalable UI design system from scratch.

Designed integration and API UX across partner systems, addressing edge cases for seamless experiences; built a scalable UI design system from scratch.

Designed integration and API UX across partner systems, addressing edge cases for seamless experiences; built a scalable UI design system from scratch.

Non-moderated Usability Testing

Non-moderated Usability Testing

Non-moderated Usability Testing

Conducted non-moderated usability testing with clients and internal teams to inform iterative improvements.

Conducted non-moderated usability testing with clients and internal teams to inform iterative improvements.

Conducted non-moderated usability testing with clients and internal teams to inform iterative improvements.

Impact / Success Matrix

Impact / Success Matrix

This project is currently under the 3rd iteration. More features, such as Onboarding, Pricing, are coming soon!

ยฉ 2026 by Crystal Chen, with ๐Ÿ’—

ยฉ 2026 by Crystal Chen, with ๐Ÿ’—