Curated shop experience helping vacation rental property managers seamlessly source hospitality supplies.

I led the end-to-end user experience design as a Lead Product / UXUI Designer.

Curated shop experience helping vacation rental property managers seamlessly source hospitality supplies.

I led the end-to-end user experience design as a Lead Product / UXUI Designer.

E-Commerce (Desktop + Mobile) | Hospitality, E-Commerce, Retail

E-Commerce (Desktop + Mobile) | Hospitality, E-Commerce, Retail

Goals

  • Enable users to shop with multiple entry points.

  • Reduce check-out frictions.

  • Educate users on company value.

Features + Flows

  • Search, Filtering to Shop

  • Cart + Checkout Flow

  • Subscription (recurring) Orders

  • Wishlist Management

  • UI Design System

Role

Lead Product / UXUI Designer

Duration

Mar 2026 - Present (2 months)

Design Process / Workflow

Design Process / Workflow

Design Highlights

Design Highlights

Due to the project volume and confidential agreement, I am not able to share detailed user journey. Please reach out to me directly if you want to know more about the project. I am always down for a great conversation!

Due to the project volume and confidential agreement, I am not able to share detailed user journey. Please reach out to me directly if you want to know more about the project. I am always down for a great conversation!

Impact / Success Matrix

Impact / Success Matrix

Inhaven Shop is used by property managers operating more than 30,000 vacation rental properties nationwide. This design significantly increases their operational efficiency while driving higher daily active users (DAU) and retention rates for Inhaven.

View More Work

View More Work

Say Hi! 👋

Say Hi! 👋

chenliangjingjing@gmail.com

chenliangjingjing@gmail.com

© 2026 by Crystal Chen, with 💗

© 2026 by Crystal Chen, with 💗